Real listening is a willingness to let the other person change you.

For Groups


Team Communication Agreements

Workshops and Webinars


People care about what will happen in their future. They may not agree on how to get there, or even where “there” is. They may have different degrees of hopefulness – from the deeply cynical to the determined optimist. They may feel anxiety, dread or even excitement about the possibility of change or about a new project.

Whatever is true for you and your group, I can offer facilitation that meets them where they are, and help them construct a clearer future – whether its a new strategic plan, defined values, a new project, a comprehensive workplan or an agreement on how to work together.

As your facilitator, I will:

  • Integrate a thorough understanding of your business and an appreciation for your current organizational culture, norms and history
  • Design a strong and focused agenda so that the outcomes can be realized in the time available
  • Ask powerful questions to positively and respectfully engage participants
  • Address building community and connectivity within the group while also accomplishing tasks
  • Steer between the right amount of structure and flexibility in delivering key outcomes for the meeting
  • Draw upon a diverse library of facilitation methods (including some that I also teach, such as appreciative inquiry and solutions focus)
  • Match my style of facilitation to your event – high energy and playful, focused and task oriented, or reflective and thoughtful
  • Anticipate different styles and information requirements in the group (including working effectively across a wide range of abilities)
  • End on time

Marion delivered a customized, highly informative,  interactive,  and fun day to a group of 160 people.   The day was well planned, well managed and relevant to both the personal concerns and professional interests of the staff.   Marion’s delivery style was warm, engaging, filled with humour and personable.  We would definitely bring Marion back to work with us again.

Naomi Vodden

Director, Mental Health and Addiction Services, Grey Bruce Health Services

I wanted to acknowledge the excellent leadership and skills you brought to the table. The manner in which you directed the day and the conversation was exceptional and in the opinion of the management group was exactly what we were seeking in a facilitator. These kinds of events can be risky with such a large group if not handled thoughtfully, yet your level of expertise and professionalism gave us an outcome far above what any of us had expected. On top of which, your sensitive debrief with us, helped us better understand our employees.
Lisa Horne

Director, Community and Social Services

Have a project to discuss?

Team Communication Agreements

Team communication agreements build relationships, which in turn, turns out to be the best investment in building resilience and productive energy.

One of the best vehicles to assist teams (and other groups) to navigate and create a great work environment is to create a customized Team Communications Agreement.

Through a series of smaller conversations, team members will:

  • clarify what they need from each other to do their best work
  • articulate values that are important to team members
  • define principles team members will use to problem solve/make decisions related to their work and work interdependencies
  • outline steps that team members will follow to resolve conflicts or address issues with one another

The team agreement can be customized to topics that are important to the team.

Most often groups want agreements on:

  • how they’ll solve conflicts,
  • how they’ll talk to each other
  • what they want their meetings to be like.

But sometimes groups may have very specific issues that they want to have addressed:

  • How to handle gossip about group members,
  • How to address body language that is dismissive or disrespectful
  • How to address a member of the group who isn’t doing their share of the work
  • What’s acceptable regarding ranting or expressing strong emotions?
  • The benefit of creating a Team Agreement is that it acts as a resource for how to handle different issues as they arise, and supports individual members to be clear about what is expected of them and what they can expect of one another.

    The agreement, when facilitated well, is owned by the whole group, and can be subject to updating whenever new issues emerge.

    Feedback from groups that have gone through this process based on their self-reports and confirmed by managers, is that profound changes have been experienced and people have in fact, changed how they interact with their colleagues. Overall, groups report a high satisfaction level with the ways in which they’ve had a voice in the creation of a work environment that suits them and builds their relationships.

    When we build relationships, we are also building greater resiliency and trust in the group, as people discover agreed upon ways to listen and respond to one another.

    It has been an amazing ride with you at the helm carefully navigating our crew through some foggy weather and sometimes choppy waters.  You are so proficient at what you do that you can make it look easy.  We are so fortunate to have partnered with you on this Abrigo journey together.  We are on track to achieving great things as a team.

    Ed Graça

    Executive Director, Abrigo Centre

    Marion delivered a highly engaging process that sensitively and very effectively created an environment where people worked on their communication issues with one another. We have witnessed profound changes in the group as a whole, and in individuals as a consequence of this powerful and empowering day for our team.
    Naomi Algate

    Family Navigation Project, Sunnybrook Hospital

    After one month, staff are still applying skills and strategies for resolving their conflicts directly with one another instead of bringing them to their supervisor or manager. Some refer to using the “Marion Method”. Even the most difficult of all the staff spoke with me after the day and indicated that he had learned that he had a problematic style and he was committed to change. I can’t thank you enough for the changes in the team.

    Stephanie Donio

    Manager, Residential Services, Community Living

    Have a project to discuss?

    Workshops and Webinars

    When you sign up for a webinar or workshop, it’s because you want to experience a change. To feel more confident. Or more skilled. Or more calm in the face of difficulties.

    I view the investment of your time in one of my workshops or webinars as an important trust. I am always striving to ensure that you get a high value from your time with me.

    My aim in any workshop is to:

    • Engage people first of all with themselves, so that they connect deeply to their own experience of the topic that we’re exploring
    • Offer high quality conversations and experiences with other learners to pique their curiousity and stimulate new ideas
    • Excite people about what might be possible for them, through my content, stories, questions and reflections

    Topics include:

    • Appreciative listening (a game changer)
    • How to have those conversations you’d rather avoid (difficult and courage-based ones)
    • Understanding conflict, credibility and building trust with people at work
    • How to navigate emotions (yours and theirs)
    • How to find the intersection between our need for boundaries and boundless empathy (and avoid burnout)
    • How to facilitate meetings and better conversations
    • Practices for self-care while at work

    Participants report the workshops are:

    • highly practical and focused on what you can do differently tomorrow
    • relevant to your organization and staff, and based on solving real issues
    • engaging – experiential, thought provoking and fun
    • worth their time – focused on the best of what really works
    • adaptable – to many different contexts and purposes, increasing the value of the time you’ve invested
    • applicable – and easy to adopt (including a toolkit of practices)

    Your Customized Consultation:

    If you’d like to proceed with a consultation, e-mail me to book a time, and please plan for a minimum of 30 minutes. If you want to prepare, these are the kind of questions I’ll ask you:

    • Background about your organization (business, purpose, challenges) and latest developments
    • What’s driving your interest in learning at this time
    • What learning approach works best for your group
    • Group dynamics and challenges
    • Professional backgrounds of the participants, numbers and other relevant history
    • Accommodation requirements for everyone’s full participation
    • Scheduling – length, timelines, logistics

    Would you like to talk about your next learning event, workshop or webinar?

    What clients say

    In a conversation with my leadership team about professional development, the staff indicated that the workshop you delivered 3 years ago remains the best that they have experienced at the college and they’ve asked that you be brought back!

    Tim Fricker

    Dean of Student Services, Mohawk College

    Thank you for leading such an amazing key note session on Self Care At Work at the Toronto Enterprise Fund ESE Conference! The positive reactions to your presentation after the conference on Friday were overwhelming. The Social Enterprise Managers found your session to be super valuable.

    Courtney Ayukawa

    Associate Manager, Toronto Enterprise Fund

    Marion Langford was the guest speaker at our annual volunteer appreciation event.  Marion took the time to understand what our agency needs were for the event and the message we wanted delivered. With that information she developed an interesting, interactive and personalized presentation that was well received by all attendees. Her speaking style was confident, professional and thoughtful while offering hands-on skills that could be used right away by our volunteers. 

    Trish Baird

    Executive Director, Community Care Northumberland

    Open to the Public Workshops

    Holding Difficult Conversations

    Sick Kids Community Mental Health: Training Institute

    Supervisors, Team Leads

    November 3, 2021 – Zoom delivery

    To Register or Make Inquiries about Attending:
    Call Mary Anne Van Rooyen
    416-924-1164 ext. 3233

    Building Your Credibility and Influence

    Sick Kids Community Mental Health: Training Institute

    Supervisors, Team Leads

    November 10, 2021 – Zoom delivery

    To Register or Make Inquiries about Attending:
    Call Mary Anne Van Rooyen
    416-924-1164 ext. 3233

    What clients say

    In 12 years of Marion leading 4 to 6 workshops for our organization a year, the average satisfaction score for her workshops has never dropped below 4.5 out of 5 on multiple indicators. There is always lots of laughter and conversation to be heard in the room whenever Marion is here, even when leading the most challenging of topics.

    Mary Anne van Rooyen

    Training Co-ordinator, Sick Kids Community Mental Health