by Marion Langford | Jan 31, 2017 | Emotions at Work
“I love it when resentment shows up” declared my friend Kim, “because it shows me when I’m living outside of where my boundaries are.” This is the most succinct and appreciative definition of resentment I’ve heard. Kim’s observation brings up for me a strong visual....
by Marion Langford | Jan 24, 2017 | Appreciative Listening, Communication Skills
(As part of Empathy at Work, I will be regularly publishing blogs on different communication skills and techniques. This is the first of these blogs. This method is one I’ve built and refined and expanded. The original credit for the core exercise goes to the...
by Marion Langford | Jan 17, 2017 | Leadership Case Study
Imagine that a major funder has created a new requirement to collect more data, but implicitly, is also communicating that the numbers of people served must not drop, nor is there any new funds to implement this new requirement. There is also an implied, “we’ll be...
by Marion Langford | Jan 10, 2017 | January
There is a popular view that empathy is the pathway to becoming emotionally weak. By responding to the emotions and circumstances of others, we risk losing control, sliding into an emotional soup, with the consequence being, an inability to steer and respond to one’s...